Shipping policy

At OZ Home Online, we aim to process and deliver your order as smoothly as possible. This Shipping Policy explains how shipping, processing, and delivery work when you place an order through our store.

Order Processing

Orders are processed after payment has been successfully received and confirmed.

Please allow 1 to 3 business days for order processing before your order is shipped. Processing times may vary during peak periods, promotional events, holidays, or in cases where additional verification is required.

Once your order has been processed, you will receive a confirmation email with shipping details.

Shipping & Delivery (Australia)

We offer FREE standard shipping within Australia.

Estimated delivery time: within 7 business days after dispatch.

Delivery times are estimates only and may vary depending on your location, shipping carrier, and external factors such as weather conditions, public holidays, or logistics delays.

Shipping Delays

While we do our best to ensure timely delivery, OZ Home Online is not responsible for delays caused by:

Shipping carriers
Customs clearance procedures (if applicable)
Incorrect or incomplete shipping information
Weather conditions
Public holidays
Natural events
Other circumstances beyond our control

All delivery timeframes are estimates only and not guaranteed.

Shipping Costs

We offer free standard shipping within Australia, unless otherwise stated.

Customers may be responsible for additional charges such as:

Customs duties (if applicable)
Import taxes (for international orders, if offered in future)
Any government-imposed fees

These charges are not included in product prices.

Order Accuracy

Please ensure all shipping details are correct at checkout.

OZ Home Online is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

International Shipping

We may offer international shipping in selected cases. If applicable, customs duties, taxes, and import fees may apply depending on the destination country. These charges are the responsibility of the customer.

Risk of Loss

Once your order has been handed over to the shipping carrier, risk of loss transfers to the customer. OZ Home Online is not responsible for packages once they are in transit.