Terms of service
In these terms: Goods means the blinds, window furnishings or other products manufactured or supplied by OZ Home Online and the subject of the order made by You.
You and Your means the person ordering Goods from OZ Home Online.
11 York Street,
Sydney NSW 2000, Australia
TEL: +61431162891
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OUR CONTRACT
Our web-site invites You to buy Goods from Us. A legally binding contract with You will only arise once OZ Home Online has received payment for the Goods in full from You. We shall notify You of acceptance of Your order by e-mail to the e-mail address given by You in the order form. We regret We cannot accept orders placed by persons located or resident outside of mainland Australia.
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PRICE
2.1 The price for any Goods ordered by You will be the price shown on the order confirmation section of the OZ Home Online web-site at the time You place Your order and will include all taxes applicable from time to time.
2.2 All prices exclude delivery charges. Delivery to locations outside of Australia will be made only with Our express prior agreement and additional delivery charges may be payable in that event. If You require delivery outside Australia You are advised to contact Us by e-mail in advance of placing Your order. If there is any delivery charge payable We will notify You before Your order is accepted by Us.
2.3 Subject to clause 6, We will debit the price, plus any delivery charge, from Your debit or credit card when We receive Your order or as soon as reasonably practicable thereafter. If more than one item is ordered We may deliver the Goods in instalments.
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RIGHT FOR YOU TO CANCEL YOUR CONTRACT
3.1 Subject to clause 3.2, You may cancel Your order with Us for the Goods You order at any time up to the end of the seventh working day from the date You order. You do not need to give Us any reason for cancelling Your order nor will You have to pay any penalty. To cancel Your order You must notify Us by e-mail at support@ozhomeonline.com.au with Your order number.
3.2 You cannot change or cancel Your order if the Goods You have ordered are manufactured, measured or custom-made to Your requirements or specifications as these Goods will not be resaleable by Us. We regret that once Your order has been accepted by Us in relation to such Goods and entered on Our manufacturing process We are unable to accept any changes to these Goods or cancellation of Your order without levying a handling charge (see below). If prior to delivery You do wish to change Your order or cancel it after We have accepted it please contact Us as soon as possible by e-mail as described above and We will try to assist You. Our acceptance of cancellation of Your order will be subject to retention by Us of a handling charge equal to 30% of the price paid for these custom-made Goods. The balance of the price paid will be reimbursed to You within 30 days of notification of cancellation by recrediting Your debit or credit card.
3.3 If You have received the Goods before You cancel Your order under clauses 3.1 or 3.2, please contact Us as soon as possible by e-mail as described above for guidance on how to pack Your Goods and advise you how to return your goods to us. If You cancel Your contract but We have already processed the Goods for delivery You must not unpack the Goods when they are received by You and You must contact Us as soon as possible by e-mail as described above to arrange a return.
3.4 Subject to the provisions of clause 3.2, once You have notified Us that You are cancelling your order, any sum debited to Us from Your debit or credit card will be recredited to Your account as soon as possible and in any event within 30 days of cancellation of Your order provided that the Goods in question are made available for collection from You and received by Us in the condition they were in when delivered to You and have not been modified or subject to misuse or negligence. If You do not make available for collection the Goods delivered to You, We shall be entitled to deduct the direct costs of recovering the Goods from the amount to be recredited to You.
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CANCELLATION BY US
4.1 We reserve the right to cancel Your order if:
4.1.1 We have insufficient stock to deliver the Goods You have ordered
4.1.2 You require delivery outside Australia; or
4.1.3 one or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers.
4.2 If We do cancel Your order We will notify You by e-mail and will re-credit to Your account any sum deducted by Us from Your debit or credit card as soon as possible but in any event within 30 days of Your order. We will not be obliged to offer any additional compensation for disappointment suffered.
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STOCK SHORTAGES
If the Goods or the fabric You order are unavailable We will notify You as soon as possible and suggest a suitable replacement.
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PRODUCT DESCRIPTIONS AND MEASUREMENT
6.1 The product information and photographs contained within Our web-site are provided for illustrative purposes only and We cannot warrant that they are accurate.
6.2 As the Goods which You order are manufactured according to the measurements You provide in Your order it is very important that Your measurements are accurate. We cannot accept the return of the Goods by reason of the measurements provided being incorrect.
6.3 Whilst every attempt will be made by OZ Home Online to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation or change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.
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DELIVERING YOUR GOODS
7.1 OZ Home Online will deliver Your Goods to the address You have provided on the order form for delivery within 28 days of the day after Your order was placed unless a later date is agreed with You.
7.2 Notwithstanding clause 7.1, whilst we shall use our reasonable endeavours to meet the delivery date specified by You on the order form if We shall not be able to accept this delivery date We reserve the right to require You to select an alternative delivery date by notifying Us by e-mail at support@ozhomeonline.com.au with Your order number.
7.3 Failure to notify us of any non-delivery of goods within 28 days will result in us taking no further responsibility for the goods which will now be out of our control.
7.4 Ownership of, and risk in, the Goods will pass to You once they have been delivered to You. If You return the Goods under clauses 3 or 8, ownership of, and risk in the Goods returned will pass to Us on receipt of the Goods by Us.
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DEFECTIVE GOODS
8.1 OZ Home Online warrants that all Goods sold to You will be free from defects in material and workmanship for a period of 12 months from delivery of the goods to You.
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GOVERNING LAW
This contract is subject to Australian law and the exclusive jurisdiction of the Australian courts.